Map the current process
Follow the referral, intake, eligibility, and admission handoffs. Identify delays, duplicate work, unclear ownership, and information gaps.
MDF Healthcare Advisory / Services
Admissions, Referral & Payer Workflow Consulting
A referral is only the beginning. Make the path from first inquiry to a complete handoff visible, consistent, and easier to manage.
A good fit when
Skilled nursing, post-acute, and physician-practice teams dealing with missed follow-up, incomplete intake, unclear referral status, or files that stall between departments.
What the work can include
From a clear question
to useful deliverables.
Improve intake tools
Develop checklists, status definitions, follow-up templates, and escalation points your team can use consistently.
Clarify payer follow-up
Organize operational tracking for authorization, documentation requests, and Medicaid-pending files, with clear responsibilities and review dates.
Track the right signals
Build a practical view of response time, conversion, pending work, and reasons for delay using available data.
Right-sized to your organization
This is workflow and business-process support—not billing representation, payer contract advice, a reimbursement guarantee, or a promise of admissions. Patient-specific eligibility, coverage, and clinical acceptance decisions remain with the responsible organization and its specialists.
Before we begin
Common questions.
Is this a marketing or lead-buying service?
No. The focus is what happens to inquiries and referrals your organization already receives: timely responses, appropriate information, clear status, and reliable handoffs.
Can you review one bottleneck?
Yes. A project can focus on a single step, such as referral follow-up, intake completeness, or the operational tracking of pending files.
Do we need new software?
Not necessarily. The first step is understanding the process. Recommendations can often use existing tools; any new technology or vendor implementation is a separate decision.
Let’s make the next step clear
What does your organization need to move forward?
Tell us your care setting, your priority, and your timing. We’ll discuss fit and what a focused engagement could include.
Let’s scope your project